Chase Cross Flowers Online Delivery Terms: Your Purchase Agreement

Chase Cross Flowers E-Commerce Terms & Conditions

Introduction

Welcome to Chase Cross Flowers. By placing an order through our website, you agree to abide by these terms and conditions as set out below. These terms apply to all purchases made by customers located in Chase Cross and the surrounding areas who use our online flower delivery service. Please read these terms carefully before placing your order, as they contain important information regarding your rights and obligations.

Order Process

Orders for flower delivery can be placed through our website, which is open 24 hours a day unless under temporary maintenance. Once you have selected your desired floral arrangement(s), please follow the instructions on the website to complete the order process. You will have the opportunity to review your order, including the delivery address and any personal messages, before confirming your purchase.

After placing your order, you will receive an order confirmation on screen and/or by electronic communication. This confirmation is an acknowledgement that we have received your order, not acceptance of your order. Orders are accepted at our discretion, and we reserve the right to refuse any order without providing an explanation. Should your order not be accepted, any payment taken will be refunded as promptly as possible.

To ensure your order can be fulfilled promptly, please enter complete and accurate delivery information, including any relevant delivery instructions. Our delivery service covers customers in Chase Cross and surrounding local areas. Orders placed for outside our designated delivery areas may be declined or subject to additional arrangements.

Product Availability and Substitutions

All flower arrangements advertised on our website are subject to availability. In the event that particular flowers or products are unavailable at the time of your order, we reserve the right to substitute them with items of equal or greater value, maintaining similar style and colour to the original. Significant substitutions are only made when absolutely necessary and we always ensure the overall value and design of the order remains uncompromised.

We endeavour to keep our website information as accurate as possible; however, minor variations in appearance from images shown may occur due to natural characteristics of flowers and seasonal availability.

Payments

Payment must be made in full at the time of placing your order. We accept various online payment methods, details of which are displayed during checkout. All payments are processed via secure, reputable payment gateways to ensure the security of your transaction details.

All listed prices include Value Added Tax (VAT) at current UK rates where applicable, unless otherwise stated. Delivery charges, if applicable, will be displayed clearly before you confirm your order, so you are fully aware of the total cost before proceeding with payment.

If, for any reason, your payment is unable to be authorised or processed, your order will not be completed and you will be notified accordingly. Please ensure that your payment details are entered accurately and that you have sufficient funds to complete the purchase.

Delivery Terms

We provide flower delivery services throughout Chase Cross and its surrounding areas, as outlined on our website. During the ordering process, you will be asked to provide a desired delivery date. While we strive to deliver on the specified date, in rare circumstances factors beyond our control may cause delays. We will always inform you of any such delays as soon as possible.

Delivery times are not guaranteed unless specifically stated as part of a promotional service. Orders placed for same-day delivery must be received before the stated cut-off time visible at checkout; orders received after the cut-off will usually be delivered the next available working day.

It is your responsibility to ensure the recipient is available to accept delivery, or that alternative arrangements have been made. If delivery is not possible due to incorrect addresses, absence of recipient, or restricted access to the property, we will endeavour to contact you to arrange redelivery or collection. Additional delivery charges may apply for redelivery in these cases.

Cancellations and Amendments

You have the right to cancel or amend your order, subject to the following conditions:

For standard orders not specified as being made to your individual requirements, cancellation requests must be received at least 24 hours prior to the scheduled delivery date.
Orders placed for next-day or same-day delivery, or orders that have already been prepared, may not be eligible for cancellation or amendment.

To request a cancellation or amendment, you must contact us as soon as possible referencing your order number. If your order can be cancelled or amended, any refund due will be processed using your original payment method.

Customised orders, such as bespoke floral arrangements tailored to your individual specifications, may not be cancellable if work has already commenced. In such cases, we will advise you of the options available.

Returns and Refunds

Due to the perishable nature of flowers and related products, we are unable to accept returns for unwanted items. However, if your order arrives damaged, incomplete, or not as described, please contact us within 24 hours of delivery. We may request photographic evidence to support your claim.

Where claims are substantiated, we will offer a suitable remedy which may include replacement, redelivery, or refund. Refunds will be returned via the payment method used to place the original order and may take several working days to appear in your account, depending on payment provider processing times.

Our Liability

We will make every effort to ensure that your flowers are delivered in excellent condition and on time. However, our liability for losses you suffer as a result of us breaching these terms is strictly limited to the purchase price of the product you purchased.

We do not accept responsibility for any indirect or consequential loss, including, but not limited to, lost profits, lost opportunity, or emotional distress, arising out of or in connection with the provision of our services. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law.

All stated delivery times and product representations are given in good faith but are not guaranteed. We will not be liable for delays or failure to deliver caused by factors outside our reasonable control, such as adverse weather, road closures, or supplier disruptions.

Customer Responsibilities

You are responsible for ensuring that all information provided to us is correct and complete. This includes, but is not limited to, delivery address, recipient details, personal messages, and payment information. We will not be responsible for failed or delayed delivery due to inaccurate or incomplete information supplied by you.

By placing an order with us, you represent that you are legally capable of entering into binding contracts, that you are at least 18 years of age, and that you are providing information that is accurate and up to date.

Promotions and Discount Codes

From time to time, we may offer promotions or discount codes for our flower delivery services in Chase Cross and the surrounding area. Each promotion will be subject to its own terms, which will be communicated when the offer is made. Promotion codes must be entered at checkout to be valid and cannot be applied retrospectively to completed orders. Offers cannot be combined with other discounts unless expressly stated.

Intellectual Property

All content on our website, including text, images, logos, and design, is the property of Chase Cross Flowers or our licensors. Use of website content is permitted only for the purposes of browsing and placing orders. Any other use, reproduction, or distribution without prior written consent is prohibited.

Privacy and Data Use

We are committed to protecting your privacy and handling your data in accordance with UK data protection laws. Personal information provided to us during the ordering process is used only for the purposes of processing and delivering your order, managing your account, and communicating with you about our services. We will not share your information with third parties except as required to fulfil your order or where required by law.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to Terms

We reserve the right to update or change these terms at any time without prior notice. Any changes will take effect as soon as they are posted on our website. Continued use of the site and services after terms have been updated constitutes acceptance of those changes.

Contact & Further Information

If you have any questions regarding these terms and conditions, our online flower delivery service in Chase Cross, or your order, please use the contact form on our website or consult our Help section for further guidance.

These terms and conditions apply to all customers ordering flower deliveries in Chase Cross and the surrounding areas and are effective as of the date stated at the top of this page.