Returns, Refunds & Complaints Policy
Our Commitment to Freshness and Satisfaction in Chase Cross
At Chase Cross Flowers, we pride ourselves on being a trusted local florist, dedicated to delivering only the freshest blooms to homes and businesses in Chase Cross and nearby areas. Our passion for quality and customer care means every arrangement is hand-prepared and thoroughly checked before delivery.
Fresh Flowers Guarantee
Your satisfaction is our top priority. That's why every bouquet we deliver comes with our Fresh Flowers Guarantee. We promise your flowers will arrive fresh and full of life, typically remaining vibrant for at least 5 days from the day of arrival, when cared for as instructed. If you have concerns about the condition or longevity of your flowers within this freshness window, please contact us promptly so we can make it right.
Damaged-on-Arrival Policy
Despite our high standards, if your flowers or products arrive damaged, wilted, or not as expected, report the issue to us as soon as possible—ideally on the day of delivery, and no later than 24 hours after receipt. Please retain the original packaging, and if possible, supply photographs to help us assess the issue accurately. Quick reporting enables us to provide a swift and satisfactory resolution.
Refunds and Replacement Options
If your order does not meet our strict quality standards or if your flowers arrived damaged, you are eligible for a refund or replacement. Depending on your preference, we can:
- Deliver a replacement arrangement of equal or greater value at the next available opportunity.
- Offer a full or partial refund, typically processed within 3-5 business days, depending on your bank or payment method.
Our team will discuss the best solution for your individual situation and ensure your ongoing trust in our service.
Complaints Process
We value every customer's experience and are always striving for improvement. Should you have any concerns about your order, our service, or your overall experience with Chase Cross Flowers, follow these steps to make a complaint:
- Contact us with a clear description of your issue and include any relevant order details.
- Provide supporting evidence if appropriate (such as photos or delivery notes).
- Our team will acknowledge your complaint and investigate thoroughly, aiming to resolve most issues within 2 business days.
- We will update you on the progress and proposed resolution—whether it’s a replacement, refund, or another form of remedy.
Your feedback helps us enhance our services, so we encourage you to share your thoughts openly and honestly.
Serving the Chase Cross Community
Chase Cross Flowers is proud to be a locally owned florist, dedicated to serving our neighbourhood’s homes and businesses with professionalism and personal care. We understand the importance of reliability and quality, so you can always trust us for your floral needs and support requests.
Thank you for choosing us as your Chase Cross florist. We look forward to making every experience special and satisfactory.
